‘We’, ‘us’ and ‘our’ means Sweetart Murals. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.
- The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
- Any agreement made verbally is not covered by the contract unless it has been written into said contract.
- The agreement is made between Sweetart Murals and the client. The client is identified as the person who requested the quotation.
- Sweetart Murals will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.
- The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
- Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials.
- Payments are to be received in full as per the qualifications attached to the quotation. Failure to comply may lead to court proceedings.
- Please check your quotation carefully.
- Payment Terms; Our payment terms strictly 14 days from date of invoice. A deposit may be required prior to works, with the remainder being paid immediately upon completion of works.
- Stage Payments; Any stage payments will be detailed in our quotation.
- Day Rate works: If works are carried out on day rate basis our standard day rate covers Monday to Friday during normal working hours. Saturdays, bank holidays and out of hours works are charged at a premium rate. Day rate invoices will show the labour element, materials and ‘Sundry items’. Hire charges for specialist access and specialist machinery will be in addition to decorative materials used to complete the works and will be detailed within your quotation.
- As part of our commitment to providing excellent customer service we aim to ensure that we deliver a high standard of service and workmanship and that the customer is completely satisfied with the works carried out under the terms of the agreement. If you are not satisfied with the standard of work for whatever reason, we will endeavour to remedy the issue. Any grievances should be brought to our attention by email within 5 days of the completion of works. Sweetart Murals should be given first opportunity to carry out any repair or remedial works required. If any third party is allowed access for remedial works without Sweetart Murals prior knowledge, the customers contract with Sweetart Murals shall be rendered void with immediate effect. Sweetart Murals will not accept liability for any remedial works carried out by a third party whatsoever.
- All necessary materials can be provided by us and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. We cannot guarantee any materials provided by the customer. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.
- It is the responsibility of the client to ensure that all valuable and/or fragile items, pictures and other wall-hangings and electrical goods are removed from the rooms that works are to be carried out.
- Any items that cannot to be moved from the working areas will be suitable covered, however they will remain in place at the customers own risk.
- Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed after such a request.
- During external decoration, we may require access within a lawn or bedded area. Although we will endeavour to be as careful and considerate as possible, the use of access equipment and the process of works may cause some temporary damage to these delicate areas.
- If there are parking restrictions immediately and surrounding the site, we may request the temporary use of the customers driveway or parking space if available.
- We will not decorate any surface that have a we good reason to suspect is asbestos. The removal of asbestos if required by the customer is to be completed by a qualified specialist.
- We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests with the proviso that the financial cost of any loss or damage to tools while left on site may be charged to the client.
- The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
- Road closures, pavement licences if required are to be sort from local authorities and paid for by the client.
